Post by mdkabila on Mar 11, 2024 0:50:42 GMT -5
Many hotels already use WhatsApp as a communication channel with the customer. There is nothing faster, more spontaneous and informal than a message on your mobile phone instead of a call or an email, which are increasingly considered too intrusive forms of communication. The problem with the hotel app was the limits naturally imposed by its intended use: WhatsApp is (was?) thought of as a platform for communicating and staying in touch with one's friends and family , making the relationship with a brand or a company that is far too cumbersome.
Fortunately, things are changing. And quickly too. A few days ago, WhatsApp released WhatsApp Business , a new app designed for companies and which offers perfect solutions for hotels that want to maintain a direct line with their potential customers. WhatsApp Business allows you to reply to guests, Denmark Phone Number separate personal messages from work ones and build an official presence on the most important instant messaging platform in the West . News that does not surprise the most attentive, because for a few months now, a lot of information related to "verified business accounts" has appeared in the WhatsApp FAQ, i.e. the accounts of a registered company that will show a green badge next to the name, not dissimilar to what you already see on Facebook and Twitter.
The app already allows you to create a verified profile of the Hotel, including address, description and opening hours, and will offer some customer care management features such as welcome messages, automatic response to frequently asked questions and much more. The hotel will thus be able to appear organically to an audience of more than 1.3 billion people, opening a further communication channel with customers from all over the world. The official WhatsApp blog lists the news related to WhatsApp Business: Business Profile : Allow your customers to easily find useful information such as business description, physical address, email, and website.
Fortunately, things are changing. And quickly too. A few days ago, WhatsApp released WhatsApp Business , a new app designed for companies and which offers perfect solutions for hotels that want to maintain a direct line with their potential customers. WhatsApp Business allows you to reply to guests, Denmark Phone Number separate personal messages from work ones and build an official presence on the most important instant messaging platform in the West . News that does not surprise the most attentive, because for a few months now, a lot of information related to "verified business accounts" has appeared in the WhatsApp FAQ, i.e. the accounts of a registered company that will show a green badge next to the name, not dissimilar to what you already see on Facebook and Twitter.
The app already allows you to create a verified profile of the Hotel, including address, description and opening hours, and will offer some customer care management features such as welcome messages, automatic response to frequently asked questions and much more. The hotel will thus be able to appear organically to an audience of more than 1.3 billion people, opening a further communication channel with customers from all over the world. The official WhatsApp blog lists the news related to WhatsApp Business: Business Profile : Allow your customers to easily find useful information such as business description, physical address, email, and website.